Total Quality Control

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Total Quality Control, often referred to as TQC, is not a term heard much in the America anymore.

But, the theories, methods and practices espoused by TQC are alive and well. ISO, Six Sigma, Total Quality Management, all have roots in TQC.

Deming’s work in Japan revolutionized quality and gave birth to the idea of quality as a key business strategy for growth and success. Build quality products and services and customers will come!


Seeing the successes of the Japanese; Deming’s ideas on quality spread. They caught the attention of a Quality Control Engineer at GE named Armand Feigenbaum.

While at GE Feigenbaum was in constant contact with world-class organizations. He studied their processes and procedures and realized that in order to achieve high levels of quality a “total approach to quality” was needed.

Armand Feigenbaum, The Father of Total Quality Control

Armand Feigenbaum - The Father of Total Quality Control

TQC is the application of quality management methods to all areas of the business. “All processes, factory floor and its supporting functions, must be aimed at delivering a high quality end product”.

Feigenbaum developed his theory of TQC while a doctoral student at MIT in Massachusetts. He published his first book Total Quality Control.

His pioneering work in quality eventually led to him becoming the president of GE......from QC Engineer to president, imagine...


This is a partial preview. Full document download at Flevy: http://flevy.com/browse/business-document/total-quality-process-tqp-349/ref=tojimt

Total Quality Control Methods


Quality must encompass all phases in the realization of a product (e.g. design,manufacturing, inspection, sales, after-sales support, customer satisfaction). These are the factors that control the perception of quality.

TQC Key Processes to Control

  • New-design control,
  • Incoming material control,
  • Product control,
  • Special processes and studies.

TQC Core Strategies

  • Devise clear and achievable quality standards,
  • Improve working conditions to reach the desired quality standards,
  • Once achieved, set new quality standards with a goal to further improve,
  • Increase operator efficiency by educating them on quality in order to enhance overall quality,
  • Increase quality awareness throughout the organization,
  • Involve the entire organization in each and every quality initiative undertaken,
  • Provide a channel for knowledge integration and communication, thus enhancing product quality,
  • Encourage employee participation in quality control initiatives.

TQC 10 Best Practices

  1. Quality control must be a company-wide process.
  2. Quality is defined by the customer.
  3. Quality and cost is a sum, not a difference.
  4. Quality requires both individual and team enthusiasm.
  5. Quality is a way of managing.
  6. Quality and innovation are interdependent.
  7. Quality is an ethic.
  8. Enhanced quality demands continuous improvement.
  9. Quality is the most cost-effective and least capital-intensive route to productivity.
  10. Quality is implemented with a total system connected with customers and suppliers.
This is a partial preview. Full document download at Flevy: http://flevy.com/browse/business-document/total-quality-management-tqm-152/ref=tojimt

From Total Quality Control to Quality Control.

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