Total Quality Control, often referred to as TQC, is not a term heard much in the America anymore.
Deming’s work in Japan revolutionized quality and gave birth to the idea of quality as a key business strategy for growth and success. Build quality products and services and customers will come!
Seeing the successes of the Japanese; Deming’s ideas on quality spread. They caught the attention of a Quality Control Engineer at GE named Armand Feigenbaum.
While at GE Feigenbaum was in constant contact with world-class organizations. He studied their processes and procedures and realized that in order to achieve high levels of quality a “total approach to quality” was needed.
TQC is the application of quality management methods to all areas of the business. “All processes, factory floor and its supporting functions, must be aimed at delivering a high quality end product”.
Feigenbaum developed his theory of TQC while a doctoral student at MIT in Massachusetts. He published his first book Total Quality Control.
His pioneering work in quality eventually led to him becoming the president of GE......from QC Engineer to president, imagine...
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TQC Key Processes to Control
TQC Core Strategies
TQC 10 Best Practices
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