The recognition of the need for quality management has been around since the beginning of man. Even primitive man had quality problems. Which plants and animals were safe to eat and which were not. These quality decisions often meant the difference between life or death.
Understanding the basics of quality comes naturally to us all. We begin learning about it almost the instant we're born. We feel hot, we feel cold, we think that some things taste good and that others don't.
Today the tools and techniques have become even more complex further increasing the importance of quality.
In common usage the definition of quality is subjective and means different things to different people. For many quality is “I know it when I see it” thing.
Quality means different things to different people even in the same situation.
We can all relate to these attributes relative to the products and services that we buy and use each day.
Philip Crosby, another continuous improvement pioneer, says that the definition is “conformance to requirements”.
Deming's belief was that the customers definition of quality was all that mattered.
Luckily, an agreed upon definition does exist.
In the U.S. the formal definition of quality is-
“The characteristics of a product or service that bear on its ability to satisfy stated or implied needs. A product or service that is free of deficiencies.”
So what is quality? It's what the customer says it is!
All companies are interested in improvement. For some this means increasing revenue and for others it could mean reducing costs. For many it's both.
A key ingredient needed to achieve these improvements is a high and improving level of quality.
A Quality Management Plan implements the needed structure to make quality improvements and equally as important, sustain them!
A Quality Management System implements a set of coordinated activities to direct and control an organization in order to continually improve the effectiveness and efficiency of its performance.
In practical terms, a QMS is the set of processes and procedures necessary for planning, execution, and quality improvement in your business. A QMS joins together all the various quality assurance processes and creates a roadmap for consistent execution and continuous quality improvement.
Think of your QMS as a “wedge” behind your business. As your business innovates and improves over time, the QMS “wedge” maintains the gains by standardizing processes in order to prevent you from slipping back.
Make An Improvement - Put An SOP To Standardize The Process
The most popular QMS implemented world-wide today is ISO 9001 Quality management system – Requirements. Well over 1 million companies are now ISO registered.
The ISO 9000 series of standards relate to Quality Management Systems(QMS). They are used by companies to build an infrastructure for consistent performance and quality improvement. The standards are published by the International Organization for Standardization (ISO) and they define the fundamental requirements.
Through the years many similar standards have been developed by different business sectors. The majority of these “sector tailored” standards incorporate the ISO 9001 requirements word-for-word.
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A Quality Control Plan is a documented description of the activities needed to control a process or product. The objective of a QCP is to minimize variation.
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The Weibull distribution is applicable to make population predictions around a wide variety of patterns of variation.