Quality Assurance Process

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Implementing a Quality Assurance Process effectively accomplishes several key business goals:

  • Assurance that the company is adhering to its standards,
  • Evaluation of the quality of purchased and produced items,
  • Definition of standards and measurable goals,
  • Documenting policies and procedures,
  • Training of personnel,
  • Data collection, review and interpretation.


Ready-to-use manuals, policies, procedures, forms and kits.

To get a basic QA Process going start by assembling a team to identify your key activities and processes. Managers as well as workers should be on the team.

When the team meets, discuss the need to implement a QA Process. Define why it’s important and what it will mean for the future. Brainstorm a list of benefits so that the team can see and “feel” how things will need to change.

The right team will have little problem identifying what the key processes are. Key processes are critical to primary day-to-day operations and and customer satisfaction. The core processes are those that deliver customers and cash.

Next, begin documenting your Quality Assurance Process by writing clear processes and instructions around the identified core processes.

Use simple process maps or diagrams first to show product and/or information flow between departments or groups. MAP FIRST - WRITE LATER.

Follow the guideline below to keep your documentation from becoming a NIGHTMARE.

  • A "process" shows the flow of material and information within and/or between groups,
  • An "instruction" explains how a form is completed except in rare situations such as; a manufacturing or assembly instruction, a calibration instruction, a preventive maintenance instruction. Try to stay within this guideline and your Quality Assurance Processes will be much "cleaner".

Quality Assurance Process Benefits

Implementing a QA Process will;

  • Reduce defects,
  • Reduce wasted time,
  • Reduce costs,
  • Increase customer satisfaction,
  • Increase employee satisfaction,
  • Stabilize operations,
  • Lay the foundation to a registered Quality Management System.

K-I-S-S (Keep It Simple S@#$*&)

Practice KISS! A complicated Quality Assurance Process serves no one. It's human nature that people do not want to read this "gunk". Take advantage of this with "maps and diagrams".


Some of the best corporations in America can show their Quality Management Systems on one page.

People can relate to and quickly capture the essence of system below. Hyperlink any sub process map, or written guidance, to the relevant text......A Simple To Understand System.......that all will use over and over.......GUARANTEED!

Lean Quality Management System

One Page Quality Management System

One Page Quality Management System Example

Establish some basic templates. Be consistent in the documentations look and feel. And don’t forget forms and databases. Every business has forms and databases.

Take advantage of computer technology in documenting your system; technology is our friend!

The newly created documentation will be used by staff to perform their tasks. It’ll also be used for training both initially and on a recurring basis.

Once implemented many changes in the business will begin to occur? Variation will begin to be reduced which will have an immediate impact and make things more consistent. Variation is reduced when tasks are performed the same way each and every time.

The goal is to do the same thing the same way, day, after-day, after-day, after-day...............get it!

Then, when you’re ready, you can take your QA Process to the next level and implement a QMS. This will make your existing system even more effective. Using the ISO 9001 QMS model for example, you can establish a comprehensive QMS.

Work your way towards registration and certification!

From Quality Assurance Process to Quality Assurance.

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