Quality Assurance Plan

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What's a QA PLan


A Quality Assurance Plan, or QA Plan, is a single point document specifying what processes, procedures and resources will be applied to meet the requirements of a specific project, product, process or contract.


It’s the one document that brings everything together documenting the overall quality approach and system of governance to be executed for a project, product, process or contract.

It generally makes reference to the procedures of the existing Quality Management System (QMS) that are applicable to the existing project or contract. This is one of the key benefits of having an established QMS.

It’s common for potential, or even existing, customers to request a QA Plan for their purchase order or contract.

Customers seek “assurance and comfort” that items will perform as advertised and that adequate quality control techniques are in place during product and/or service realization.

In many instances providing a copy of third party QMS registration, if registered, is all that is needed.

In other instances the development of specific requirements and procedures for the project may be needed. In still others, tailoring may be all that is required.

Quality Assurance Planning


Quality Assurance Planning is the translation of customer requirements into the needed operational policies, procedures and resources needed to meet requirements and objectives.

Instant Quality Plans

Typical Quality Assurance Plan Considerations

  • Contract Terms and Conditions
  • Requirements Generation
  • Design and Development
  • Production and Measurement
  • Documentation Control
  • Material Procurement and Verification
  • Training of Resources
  • Identification and Traceability
  • Inspection and Test Equipment & Calibration
  • Inspection and Testing
  • Control of Nonconforming Product
  • Corrective Action for Defects Discovered
  • Handling, Storage, Packaging, and Delivery
  • Program or Project Audits
  • Post Production Set-up and Service

A Six Sigma QA Plan Aproach


Define Project Quality

Define the quality standards and expectations for customers, the project and organization.

Define the customers and projects goals and critical success factors. Outline the acceptance criteria for the project deliverables and products and/or service performance.

dmaic processDMAIC Process

Measure Project Quality

Identify desired metrics and related monitoring processes for which to measure the quality standards., Develop a plan for measuring quality, define the methods of data collection and metrics reporting.

Metrics provide the confidence that project quality is in fact being met and is being achieved.

Analyze Project Quality

Analyze the quality data, document opportunities for improvement and apply what was learned from quality analysis to eliminate gaps between current and desired levels of performance.

Improve Project Quality

Identify ways of doing things better, cheaper, and faster. For projects, identify ways of eliminating unsatisfactory performance.

Control Project Quality

Identify the actions that will be conducted to control quality throughout the project’s life.

Define how it will be determined that quality standards comply with the defined standards outlined earlier in this document. Identify owners of ongoing monitoring and improvement of project processes.

From Quality Assurance Plan to Quality Assurance.

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