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Process Map Deployment Diagram


A deplyoyment diagram process map is used to provide a graphical representation of the process with regards to the people involved, their responsibilities, functional interfaces and dependencies, as well as process steps over time where necessary.

This tool should be used for process definition and project scoping, and identification of CTs (Ys) for capability studies, opportunities to eliminate steps, key process inputs (Xs), and data collection points.


Process Mapping Deployment Diagram

Also known as a Swim Lane Map.


A. People or departments responsible for the key activities.

B. Key process steps or sub-processes included in the process.

C. Arrows indicating the flow and sequence of the key activities.

D. Symbols indicating the nature of each step

E. Cycle time, when necessary to measure, for each process step or sub-process.

Major Considerations

The deployment process map is a key tool for transactional processes and should reflect the process "as-is". There are various levels at which the process can be mapped: macro, process and micro levels. It is important to maintain the consistency of the level of detail at which the process is being mapped.

Process Map Application Cookbook

1. Identify the customers of the process and their deliverables and requirements.

2. Determine the boundaries of the process to map.

  • Clearly define where the process begins and ends;
  • Clearly define what is considered outside the scope of the process;
  • Agree on the level of detail to show in the process map.

3. Determine the functions, departments, or roles involved throughout the process.

4. Brainstorm to determine the sub-processes or steps in the process and assign by function, department, or role.

5. Identify the sequence of activities.

6. Draw the deployment process diagram.

  • Label each sub-process or process step using verbs;
  • Add arrows to indicate the direction of the flow;
  • Validate the deployment process diagram to ensure its accuracy;
  • Assign cycle times where appropriate.

7. When mapping at a sub-process or process step level, and using process flow diagram symbols:

  • Identify value-added and non-value-added steps in the process;
  • Identify "Critical To" characteristics at each step (where appropriate);
  • List and classify key process inputs;
  • Identify times for each step;
  • Validate the current situation with the team.

Process Map Format


To describe and analyze a process in terms of value added content and efficiency. When comparing the total cost, distance and time against predetermined objectives it allows us to identify process improvements.


Process Map Format


A. Step number - Sequential numbering of the steps included in the process;

B. Brief description of the activity, action or decision performed at the step number;

C. General Process and Project Information box;

D. Identification of the activity, action or decision;

E. Unit Description - The part, process or deliverable that is the object of the step;

F. Distance - Length of the distance traveled when the unit is transported;

G. Time - Duration of the observed time that is required to perform the step;

H. Cost - Cost associated to complete the step (when applicable);

I. Op - Sequential numbering of the operations required to complete the process;

J. Total - Column count or addition;

K. Target - The desired objectives in terms of distance, time, cost and no. of operations;

L. Efficiency - Number of work activities divided by the total number of steps.

Major Considerations

The Mapping Format should be accurate and reflect the true process and not the "ideal" process. The values used as targets shall be validated and adopted by the organization.

Application Cookbook

1. Fill in the identification box;

2. Clearly identify where the process begins and ends;

3. Describe the steps involved in the process using action words (verbs);

4. Using a checkmark, classify each step according to the categories defined in the form (work, fix, etc.);

5. Describe the unit description including the condition of the deliverable at the specified step;

6. Record the traveled distance (where applicable);

7. Record the time spent in completing each step;

8. Record the cost of the step (where applicable)

9. Use the OP column to identify and number the value added steps;

10. Record the total for each column;

11. Record the target values for distance, time and cost;

12. Calculate the efficiency as follows:

Key Process Metrics

From Process Map to Six Sigma Tools.

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